Locks of Hair: Hair can be any length, around 1-2 toothpicks wide. If the hair is very fine and separates easily you can bind it together with hair spray, gel or Vaseline and then place into the inclusion bag.

Breastmilk: The minimum amount to send is 5ml (approximately a tablespoon)

The milk can be from your old frozen stash or fresh. Please defrost the milk prior to packaging and posting through to us. It does not have to arrive completely fresh as it is not for consumption. As long as there is no visible mould your milk will be perfect for preservation. It can be any age from frozen.

Once we’ve received the milk it then goes through a four-step preservation process and when it is fully preserved it is then added to the resin along with any other inclusions to be turned into your beautiful piece of jewellery.

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Ashes: Please place a small amount (around a teaspoon) into the small inclusion bag. The teaspoon included in your pack will hold the perfect amount.

This will be more than enough to make 5-6 pieces of jewellery. Any ashes that are not used in the jewellery making process will be returned to you.

Flowers: Flowers or petals must be dried and pressed.

​Teeth: We can use any kind of tooth, from baby, puppy and even horse teeth. The tooth is broken down to put into your jewellery piece, but we do have some designs where the tooth can be kept whole if this is preferred.

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Fabric Only a very small strip of fabric is needed, no more than 1"x1". Please don’t send the entire item. Place the small strip into the inclusion bag.

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Pregnancy strips and casing.

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Pet Fur: Fur can be any length, and from any animal. If it is particularly light and fine it may not be as visible as fur that is much darker and coarser, so please bear this in mind when choosing your colours.

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Our usual lead time is 8 to 10 weeks from receiving your inclusions.

This can be extended for custom orders & busy periods.

If you require your piece to be made quicker we do offer a fast track service for £40.00 please get in touch to discuss availability.

A ring sizer will be included in your inclusion pack sent upon ordering.

We don't send out brochures, our collection contains over 300 pieces, by far to many to fit into a brochure. The collection is constantly being updated, any brochure or catalogue would soon be out of date.

If you have any questions please get in touch.

All packs are sent out to you 1st class through the Royal Mail.

Inside your pack will be a returns label to cover tracked returned postage.

Your finished pieces will be sent out using the Royal Mail 24hr Tracked/ special delivery service.

Shipping is free for orders over £100

We completely understand it can be difficult to purchase such a sentimental item without feeling a little unsure of how the finished piece will look.

We offer a 30 day returns policy. If you are not completely happy with your piece, we are happy firstly to remake it for you if your vision has not been realised, or if the worst occurs, we are happy to refund the cost of your piece once its been received back.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

We do not offer any plated jewellery as standard. We can plate silver jewellery if requested.

All our silver comes marked .925

Gold is hallmarked officially by the Edinburgh assay office.

If you have a vision for your perfect piece and cannot see something that is quite right from our collection, please get in touch as we would love to work with you to create a completely bespoke keepsake.​

We pride ourselves on the high quality of our work. We use strong precious metals and a high quality jewellery crystal resin to encapsulate your inclusions. We do issue full aftercare instructions to ensure your pieces remain beautiful and a timeless keepsake that you can pass down through generations. Please read our Aftercare prior to ordering so you are fully informed.

Unlike many memorial artists, we are professional jewellers that make inclusion jewellery.

We offer a comprehensive repair service.

All jewellery will need some maintenance within its lifetime and we are always happy to clean, polish, refresh and recoat inclusion stones.

We can reset any lost pave stones and rhodium plate any white gold jewellery. We are always happy to help you keep your jewellery looking its best.

Accidents can happen and if the worse has happened please get in touch and let us know and we will do our utmost to help.